Rio Group is a company providing for the supply, installation, repair and maintenance of
- flat roofing systems.
- all types of asphalt and bitumen based surfacing materials and complying with the requirements of a broad range of industry sectors throughout the UK.
Quality excellence and customer satisfaction are the foundations for the management of our business. It is therefore our policy to
- Consistently provide services that meet or exceed the expectations of our customers.
- Actively pursue continuous improvement in all activities that so that all staff do their jobs right first time.
Vision, Mission and our commitment to stakeholders
Our mission is to deliver building maintenance and improvement services to our customers that enable them to optimise the use of these resources in the pursuance of their business.
Our vision is to be recognised by the market as a successful leader in our field through our consistent ability to satisfy our customer’s requirements.
We are committed to:
- Continuing controlled growth.
- Maintaining an environment for attracting and retaining the best people in our field.
- Continually enhancing and developing our expertise and competency.
- Working with our clients and suppliers to maintain high quality standards.
We recognise that we can only deliver and sustain our mission and achieve our vision if we understand, account for and balance the needs of the five major stakeholders in our business:- our clients, our employees, our shareholders and the community.
Customers
- To provide value added service that consistently meets agreed requirements and specifications.
- To undertake work only where we believe that we can meet our customer’s expectations and where these expectations are compatible with our expertise and capacity.
Employees
- To ensure that the working environment and conditions meet all legal standards and constitute minimum hazard for all employees.
- To provide an environment where employees are given the opportunity to maximise their potential and contribute fully to the prosperity of the business.
Shareholders
- To conduct our business with integrity and honesty and in conformance with all legal requirements.
- To plan and undertake our business in a professional manner weighing risk exposure against identified returns.
- To deliver a planned and progressive increase in financial returns.
Community
- To create job opportunities within the communities in which we operate.
- To minimise any adverse impact on the environment that results from our business.
- The above will be achieved through the effective implementation and updating of the documented Business Management System as required which provides for the setting, monitoring and review of Quality Objectives.