Recent feedback below from a property professional, currently with the NHS, who has engaged us for both Surfacing and Roofing works on many occasions over the last 20 years – “Rio always seem willing to accommodate or even offer mitigating solutions to assist in getting programmes over the line”…“communication is always excellent from the team”…“excellent attention to detail”…“all paperwork in place as well as all practical H&S measures implemented and adhered to. All handover documents completed and issued on job completion without having to chase”…“would definitely recommend, I recently introduced them to our supplier partners and they too were very complimentary of Rio.”
The Estates Manager at a Multi-Academy Trust we regularly carry out works for commented “Yes very pleased to supply a reference….excellent company we have used on a regular basis to totally transform our car parks/paving plus other projects…..good clear communication…excellent preparation…clear timelines…good RAMS….pre & post project support was excellent…unreservedly recommended to you”
The Deputy Head of Estates at a local NHS Trust who has used Rio Surfacing for over 10 years, is “very satisfied with the approach to tendering, planning, co-ordination and delivery of finished product”…on communication feels we respond “very well. Prompt response to any issues raised. No complaints whatsoever.” Regarding recommendation “I would have no hesitation in using Rio again for future projects and would certainly recommend to others.”
Some thoughts below from the Building & Grounds Manager at a local NHS Trust where we have recently completed a major car park resurfacing project and who has engaged Rio Surfacing for many projects since 2010:
On workmanship “required minimal supervision, considerate to site users and worked safely.”
On health & safety “Work areas controlled and worked to Method Statements, zero incidents on extremely busy roadways, car parks and footways.”
On communication “responsive to enquiry, programmed in a date to start the work allowing for other clients, kept to programme” and “always responsive, highlights variations to the outline schedule immediately, offers alternative solutions wherever appropriate.”
On timing “works always completed on time” and “communication is timely so that contingencies can be implemented.”
On recommendation “Yes, I would be happy to give a recommendation and have done so in the past. Rio Surfacing have competitively quoted on numerous occasions and continue to offer value for money having won multiple tenders.”
The Facilities Director of a leading private healthcare business who has engaged Rio Surfacing for a number of projects during the last year including car park resurfacing works, pothole repairs, access road defects etc had the following comments on our service:
“Happy with our work – never any issues with workmanship, health & safety etc”
“Completely on it” – can’t fault our speed of response – “my life would be much easier if all contractors were like you”
“Happy with quote content & detail – any revisions always dealt with swiftly”
“Works all completed on time”
“Happy to recommend us for similar works and already has to others within his business.”
Rio Surfacing “deliver a great all-round service from initial survey through to completion.” This feedback is from the FM lead on a Local Authority contract covering a wide variety of projects whose comments also included “excellent all-round service and well thought out planning”…”very good quality”….”excellent H&S including managing members of the public”….”one of best contractors regarding communication”…recommended.”
The Estates & Compliance Manager of a local NHS Trust who has engaged Rio Surfacing for over 10 years rated us as 10/10 on workmanship, communication & timing. Happy to recommend us.
“Very professional, clean and efficient”
“Extremely pleased with the end results…carried out to a high standard of finish.”
“Fully compliant with site rules and the implementation of site controls and diversions. Comprehensive RAMS issues and all workforce followed guidance”
“Very responsive, professional & attentive”
“ We operate from very busy sites, even with allowing for unplanned disruption to the work flow all projects have been delivered on time.”
The Facilities Director of a leading national property management firm who has worked with Rio Surfacing for 5 years commented “I would be happy to recommend Rio Surfacing for this kind of work, as they consistently provide a reliable service and good quality work.”
Of our most recent works he commented “Rio carried out the works efficiently with minimal disruption to the users of the Business Park”…” Rio exhibited a very positive attitude to Health and Safety”…”there was a very efficient response to any issues that came up as work progressed”…”the potential delays (due to material shortages) were ultimately avoided, but had been explained clearly.”
Following a 6 week surfacing project, this Local Authority’s feedback included:
“excellent team, friendly, cooperative and well lead by the supervisor”
“went the extra mile to ensure the best standards were achieved”
“Any issues arising during works “couldn’t have been handled better”
“a superb contractor, highly recommended”
The Building Supervisor at a local hospital who is a regular client of ours is happy to recommend us, describing Rio as a “good overall professional team.” Of our most recent works he commented “Very good when asked for original quotation”…“good overall ability to carry out works during extreme weather”…”considerate to staff whilst car park was still in use.”
A building surveyor, who is currently with a prestigious local building consultancy stated: “Over the last 30 years I have worked closely with both Rio Surfacing and the roofing business on many projects of all sizes. Their attention to detail and care of all works is of the highest quality and when put in difficult scenarios they are always flexible to keep my clients happy. As contracts managers they are available night and day to aid myself and colleagues with any issues I have come across which is extremely helpful in a supply chain environment.” Very happy to recommend – 100% on communication, timing & workmanship.
On completion of works at another busy retail park, this Senior Associate commented:
“generally very happy with the work and overall quality. Also works were done to programme in good time”
“the workmanship was excellent, particularly the surfacing of the car park”
“good communication with all parties involved in the project and also tenants who occupy the site”
“no delays to speak of beyond additional works requested by client”
“recommended”
The operations manager at a busy Midlands shopping centre commented “I enjoy working with Rio, we always receive an informative and competitive quote, the contacts are both reachable and approachable, and the work undertaken is of a high standard. On the occasion when unforeseen issues arise, I’m always updated promptly, and solutions proffered. I’m happy to recommend Rio.”
The Estates Lead at this local residential college has engaged Rio Surfacing on a number of surfacing projects over the last 3 years, describes us as “Very professional, consultative at all times and easy to work with (we are a difficult and complex client!)”…..” Responsiveness is good, solutions are realistic”….100% communication score….”we have complex students and the teams have been really good”……”Recommended”
This property manager gave us top marks for workmanship, communication and timing describing us as “very good and efficient”….”excellent quality”……..”all RAMS provided before the job and stuck to during the works”….”any issues, I would call and they would sort asap”….”works always completed on time, if not earlier than expected…..”Recommended”
Following the recent completion of resurfacing work on their industrial park, this local Facilities Manager shared the following feedback: “Just a quick note to thank you for the excellent work & professionalism last week, working on our rear carpark, everyone is very pleased. Great team you have there. Very impressed!”
This Local Authority Parks Manager commented on our recent works:
“very well organised and executed contract”
“very high quality of workmanship”
“I would recommend Rio Surfacing to similar organisations”
“very pleased with the works and outcomes”
The Deputy Estates Manager at this college rated us 10/10 for workmanship, communication and timing. Comments included “works completed to a high standard…excellent works, would invite to quote again for future projects”
The Project Manager at this leading building consultancy who have engaged Rio Surfacing on a number of surfacing projects for one of their key clients rated us 10/10 for workmanship, communication and timing. Happy to recommend us – leading to many other successful projects.