Feedback from Sika – “Rio have been a Sika verified contractor for a number of years and have completed various large-scale and high profile projects with us. As you can tell by their experience and expertise, the workmanship and quality of finish is second to none. To reaffirm our telephone conversation, it’s rare that I complete projects with having very little to no snagging lists for the operatives.
We are more than happy to work with Rio moving forward. Works have now commenced on Ysgol Aberconwy and again, we are experiencing a high and professional level of install.”
The Business Manager at a school where Rio have recently completed a full roof replacement project commented… “Throughout the project, the team were courteous, polite, always happy to go the extra mile. There were times when the school requested down time due to SATS – they were more than happy to accommodate for the benefit of our children.”
“Communication with the team was excellent. It has been a pleasure to work with the team and I would have no hesitation in recommending RIO in the future.”
“On a side note, I would like to commend Alex and all the team that have worked at the school. Alex’s desire to adapt the working day to support us, the parents and pupils of the school was a breath of fresh air – definitely “easy to do business with”. Thanks so much.”
The Head of Technical Services at a leading consultancy provided the following feedback “We have been working with Rio Asphalt now for over 5 years on various roofing projects on numerous education facilities with differing roof constructions and interfaces with buildings and mechanical plant.
At times the projects have had little lead in times which has caused the whole project team pressure, however Rio Asphalt have always been able to deliver on time and help reduce some of the pressure points.
Due to the number of roofs requiring works Rio Asphalt have demonstrated year after year that they can manage multiple roofing projects at the same time. The schools are also operational at the time of the roofing works and Rio Asphalt are fully understanding of the site setup and safeguarding requirements and have great communication with any level of stake holder in the schools.
Whether the roofing project is localised repairs for a few weeks or a 52 week programme spanning multiple roofs on a site the standards and professionalism from Rio Asphalt are always the same.“
Following another successful education roofing project, this School Business Manager shared her thoughts below:
“Just wanted to drop you an email to say a huge thank you for your support during our roofing works. I know that there are 1 or 2 days left before your guys leave us but this project that I thought would be a nightmare, has been seamless. Rio have been nothing but professional, friendly and have had a fantastic working relationship with us (particularly our site team) whilst on site. They have worked with us to keep the compound as small as possible, avoided having deliveries at difficult times (e.g. the beginning and end of the day) and I would work with them again without doubt. The feedback provided by yourself at the progress meetings has been extremely informative and the updates throughout very much appreciated. I would have absolutely no hesitation in recommending Rio to anyone and I am more than happy for you to pass my contact details on to anyone who would like feedback from me directly. Thanks again.”
Some thoughts below from the estates department at a local NHS Trust where we have completed many Roofing and Surfacing projects:
“as Senior Maintenance Manager with significant responsibility for assuring that the site and premises are safe to provide healthcare, I have held this role for over 13 years and have found that Rio have served as a trusted supplier of services. I have continued to test the market for roofing services, road surfacing and general building works and found that Rio have proved competitive for both revenue and capital funding streams. They carry out works diligently, safely and timely to an acceptable standard regardless of the value and continue to provide services at short notice to allow the Trust to continue to provide health care provision within premises. I would be happy to provide a reference should one be required to any other client requiring services”
Some recent feedback below from the Projects Team at a leading FM company following major reroofing works completed at a school during the summer:
“I just wanted to let you know that the school principal was very complimentary towards RIO following the very successful roofing project completed by yourselves recently.
She stated that the project went exactly to plan, as set out in the pre start meeting, engineers were polite helpful and punctual. Also that disruption to the school was very minimal with no effect to daily operations.
I would like to thank RIO and echo these comments. I look forward to future projects and cementing our professional relationship even further with the successful execution of all projects in the future. Thank you.”
Recent feedback below on a recent roofing project from a property professional, currently with the NHS, who has engaged us for both Surfacing and Roofing works on many occasions over the last 20 years:
“As discussed, both our customer and I were really pleased with the recent Short Heath project that you recently completed. The whole process from start to finish was trouble free. The management of the customer expectations, the challenging logistics of the programme and the paperwork and closing elements were spot on. This was also reflected in the customer satisfaction survey that we sent out to our customer who gave both the project delivery and the project management outstanding marks.”
A surveyor at a leading building consultancy shared his thoughts below following a recent roofing project at a local school:
“RIO demonstrated excellence throughout the entire roofing project at … School. From the beginning, they followed the client’s rules carefully, made sure everything fit well with the school’s activities especially when setting up their site compound, and addressed any potential issues early in the pre-start meeting stage.
When it came to installing the Bauder total system on the modestly sized 300m2 roof, RIO showed great care, especially when stripping the old woodwool slab deck that had become fibrous from water damage. They efficiently completed the project exactly as specified, highlighting their professionalism and commitment to quality.
RIO played a key role in fixing unexpected structural problems, such as significant cracking to external walls and failing window lintels. Their quick and effective action ensured these issues were resolved before the school term started, keeping all classrooms running smoothly.
In short, RIO’s performance was outstanding. Their reliability, attention to detail, and proactive approach not only met but exceeded expectations. Because of their excellent work, we’ve chosen RIO for future projects, and both ourselves and the client are very satisfied.”
The chairman of a local golf club where we recently carried out Mastic Asphalt works commented:
“I would like to express the club’s appreciation in thanking you and your team for doing a first-class job. We were very grateful for you fitting the works with your considerable workload knowing the predicament we were in and summer fast approaching.
The team led by Paul were a credit to the company. All hard working, courteous, nothing was too much trouble and all good lads.
Paul is top guy and gave us instant confidence the job would be finished to a high standard.
Whilst the original contractor going bust was a massive stress it did us a favour as the quality product and application by Rio was far superior to anything they were proposing to do.
I would be delighted to give references to any potential clients in the future.
Please pass on our thanks and gratitude to Paul and the guys.“
The Project manager at a leading energy supplier, gave us the following feedback after having worked with our roofing team on various Multi-Storey Car Park Mastic Asphalt projects:
“very good company”…”excellent workmanship”…”health & safety was a very high standard”…..”works always completed on time and during timescales to suit the business”…”happy to recommend.”
A building surveyor, who is currently with a prestigious local building consultancy stated: “Over the last 30 years I have worked closely with both Rio Surfacing and the roofing business on many projects of all sizes. Their attention to detail and care of all works is of the highest quality and when put in difficult scenarios they are always flexible to keep my clients happy. As contracts managers they are available night and day to aid myself and colleagues with any issues I have come across which is extremely helpful in a supply chain environment.” Very happy to recommend – 100% on communication, timing & workmanship.
The project manager at this asset management company who have a longstanding relationship with our roofing business commented:
“Just thought I would drop a quick email to thank everyone involved for their efforts in carrying out a good job at the school. They are very pleased with the outcome and have expressed positive feedback in regard to Nick and Jacks supervision.”
The managing agents at a busy shopping centre provided the following feedback on our latest Multi-Storey Car Park Mastic Asphalt project:
“Good quality result and well organised on site…quality upon completion was to a high standard……Issues were reported quickly with options for solutions suggested. Updates to works progress and expected completion were provided on an ongoing basis throughout the project. Delays were mostly due to weather which was outside of RIO’s control….Happy to recommend”